Binance
Customer Service Business Process Specialist (Mandarin Speaker)
Gaji per bulan
$1.500 - $3.000 USD
Sekitar Rp24,4 - 48,9 jt dengan kurs asumsi Rp16.300 per USD, bukan kurs transaksi.
Angka ini estimasi, bukan penawaran perusahaan. Cek angka dan periodenya di sumber.
Diposting 2 bulan lalu. Lowongan lama bisa saja sudah ditutup, jadi cek statusnya di halaman sumber.
Yang perlu kamu tahu
- Prepare, review, and update CS-related SOPs, Macros, Announcements, and FAQs to ensure clarity and consistency in service delivery
- Manage CS enquiries and tickets, ensuring timely resolution while identifying opportunities for process enhancements and proposing relevant improvements
- Monitor BU chat/helpdesk daily performance; identify gaps and propose actionable, data-backed solutions
- Collaborate with cross-functional teams (e.g., Product) to design and execute CS-related process improvement initiatives
- Be responsible for promptly attending to and managing any ad-hoc tasks or issues that may arise from time to time
- Evaluate and track the impact of implemented changes to ensure alignment with CS goals and KPIs
Benefit dan konteks
Benefit mengikuti informasi pada sumber.
- Wilayah pelamar
- APAC
- Bidang
- Customer Support
- Diposting
- Sumber
- Jobicy
Sekolah Karir merangkum lowongan dari pihak ketiga dan tidak memproses lamaran. Periksa status lowongan, periode gaji, dan syarat di halaman asli sebelum melamar.