Customer.io
Customer Success Manager
Gaji per bulan
$3.000 - $5.000 USD
Sekitar Rp48,9 - 81,5 jt dengan kurs asumsi Rp16.300 per USD, bukan kurs transaksi.
Angka ini estimasi, bukan penawaran perusahaan. Cek angka dan periodenya di sumber.
Yang perlu kamu tahu
- Trusted advisor, not ticket-taker: You build relationships that turn you into a strategic partner rather than someone who simply answers questions. You have well-formed opinions about customer experience and aren't shy a
- Manage a dedicated portfolio of ~40-60 Mid-Market customers as their strategic partner across the full customer lifecycle
- Build a deep understanding of each customer's goals and translate them into measurable, mutual success plans
- Partner with Account Management to support retention and expansion, and coordinate with Technical Support, Product, Solutions, and Engineering when deeper expertise is needed
- Advocate for your customers internally by sharing product feedback and influencing improvements to the customer experience
- 2+ years as a Customer Success Manager for technical products, in a SaaS environment
Benefit dan konteks
- Monitor customer health, spot adoption trends, and address risks before they impact success
- Bonus: experience designing lifecycle messages
- Wilayah pelamar
- APAC, EMEA
- Bidang
- Customer Support
- Diposting
- Sumber
- Jobicy
Sekolah Karir merangkum lowongan dari pihak ketiga dan tidak memproses lamaran. Periksa status lowongan, periode gaji, dan syarat di halaman asli sebelum melamar.